Privacy & Cookies Policy
At M&B Therapy, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
This policy applies to our website (https://mnbtherapy.co.uk/) and governs our data collection and processing practices. By using this website, you consent to the data practices described in this statement.
1. Who We Are
M&B Therapy provides professional counselling and psychotherapy services based in Batley. For the purpose of applicable data protection legislation, the data controller is Yousaf Baig.
2. Information We Collect From You
We may collect and process the following data about you:
- Information you give us: You may give us information about yourself by filling in contact forms on our website or by corresponding with us by phone, email, or otherwise. This includes information you provide when you enquire about our individual, couples, or teenage counselling services. The information you give us may include your name, email address, and phone number.
- Information we collect automatically: With regard to each of your visits to our site, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type, and information about your visit via Google Analytics.
3. How We Use Your Information
We use the information held about you in the following ways:
- To process your enquiries and arrange initial consultations for therapy sessions.
- To provide you with the information and services that you explicitly request from us.
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
- To improve our site to ensure that content is presented in the most effective manner for you and for your computer or device.
4. Data Storage and Security
All personal data collected via our website forms is stored securely. We use strict physical, electronic, and administrative procedures to safeguard your information and prevent unauthorised access or disclosure. However, please note that the transmission of information via the internet is never completely secure; although we do our best to protect your personal data, we cannot guarantee the absolute security of data transmitted to our site.
5. Disclosure of Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes. We will only share your personal data if we are under a duty to disclose or share it in order to comply with any legal obligation, or to protect the rights, property, or safety of M&B Therapy, our clients, or others.
6. Your Rights Under UK GDPR
Under UK data protection laws, you have specific rights regarding your personal data:
- The right to access: You have the right to request a copy of the personal data we hold about you.
- The right to rectification: You can ask us to correct or complete any information you believe is inaccurate or incomplete.
- The right to erasure: You have the right to request that we erase your personal data under certain conditions.
- The right to restrict or object to processing: You can object to or restrict the processing of your data in specific circumstances.
If you wish to exercise any of these rights, please contact Yousaf Baig directly using the contact details provided at the bottom of this policy.
7. Cookie Policy
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a smooth experience when you browse our site and also allows us to make continuous improvements.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or mobile device if you agree.
8. Google Analytics Cookies Used on This Site
We use Google Analytics to understand how visitors engage with our website. Google Analytics uses cookies to collect anonymous traffic data, tracking things like how long visitors stay on the site, which pages they visit, and how they found us. This data helps us improve our website content and user experience. No personally identifiable information is collected or stored by these cookies.
| Cookie Name | Type / Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Analytics / Google | Used to distinguish unique users by assigning a randomly generated number as a client identifier. It helps calculate visitor, session, and campaign data for site analytics. | 2 years |
| _ga_* | Analytics / Google | Used by Google Analytics to maintain session state and track specific user journeys across the website. | 2 years |
9. How to Manage Cookies
You can block or manage cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may find that parts of our website do not function correctly.
10. Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or modifications.
11. Contact Details
If you have any questions about this Privacy and Cookies Policy, or if you would like to exercise any of your legal rights regarding your personal data, please contact us using the details below:
Name: Yousaf Baig
Email: yousafbaig@hotmail.com
Mobile: 07879 558699
Location: Fresh Futures, Market Place, Batley, WF17 5DR